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At Upper Valley Cares, we believe in the basic premise that physical and emotional well being

are equally important for the overall health of every person and should be accessible to all.

Upper Valley Cares is a nonprofit organization that offers free mental health care services to everyone throughout the Upper Valley communities that includes Leavenworth, Lake Wenatchee, Plain, Peshastin, Dryen and Blewitt (within Cascade School District). 

We focus on the four main barriers to mental health care that include:

Accessibility, financial assistance if necessary to ensure that services are free, individual awareness of need for services and overcoming cultural biases.  

UVCares will work in unison with Cascade Medical Center.  UVCares and Cascade Medical Center are two separate entities, yet will provide support to each other to ensure that all Upper Valley community members have free comprehensive mental health services available to them.  We are proud of the relationship between UVCares and Cascade Medical Center and we are very excited about what the relationship will bring to every community member.    

Here is how it works: 

Cascade Medical Center will initially see patients to understand what the patient's needs are.  If very short-term therapy (2-4 sessions) is determined to be the best approach for the needs of the patient, Cascade Medical Center (CMC) will provide the therapy services and they will bill the patient's insurance.  

If the needs of the patient will extend beyond four visits, UVCares will provide the mental health services via teletherapy.  UVCares will bill the patient's insurance.  If the patient finds the co-pay or deductible difilcult, there is no need to worry because UVCares will pay both of those from our fund sourced from grants and donations.

Teletherapy is a newer and innovative method of providng mental health services that has become very popular as it offers many benefits to the patient.  By the use of teletherapy, the patient will be able to receive personal and private therapy anywhere that they want to receive the therapy as long as they have internet access and the use of a camera and a mircophone such as a cell phone, iPad, notebook or computer.  Additionally, teletherapy allows a newtork of therapists with a wide range of specialties to be built which will better serves all patients.  All therpists (counselors) are fully licensed. 

FAQ:

What is teletherapy?

It is traditional therapy delivered in an innovative way via the Internet. 

Will I see the therapist and will the therapist see me?

Yes.  You will be able to fully interact with your therapist and be able to see and hear each other. 

Can I really be anywhere I want to be during my counseling session such as in my car, at my home, in my bedroom etc.?

Yes and we are very excited to offer this to everyone.  You will be able to particpate in your counseling any place that you are most comfortable. 

Is there set hours/days that are available for counseling?

All days and hours are available based upon the availability of each therapist.  Each therapist will offer their hours and sessions will be scheduled within that availability.

What areas of specialties will be offered?

This is one of the aspects that we are very excited about.   As we add more therapists (we can bring on many) to our network, we will be able to offer therapuetic services in all areas of counseling. 

What if I don't have insurance or I can't afford my copays or deductible?  

No worries.  We will pay it for you through our fund that is sourced through grants and donations.  We will privately review your recent pay stubs or your current financial situation and go from there.  What is most important is that your receive services that will improve the quality of your life and we don't want you to worry about anything else.

Will you bill insurance?

Yes.  You will not have to worry about anything.  If you have a compelling reason why you would not want your insurance billed then we won't bill your insurance.   

Are the therapist qualified?

Yes.  All therapists are fully screened that includes license, insurance, Washington State Department of Health compliance and findings and criminal history verifications.    

Is UVCares the only option for mental health services?

UVCares is one option available to the Upper Valley communities.  There are multiple options for mental health services that include private providers in Leavenworth and additional providers in Wenatchee and East Wenatchee.  You will always be able to choose your mental health provider.   

Do I have to leave my current mental health provider?

No.  A good therapuetic relationship between a patient and their therapist is important.  Additionally, continuity of care is important in all areas of care.  We encourage everyone to remain with their current provider in which they have already developed a good therapuetic relationship. 

What do I need to do to start therapy?

  • First, contact Cascade Medical Center (CMC) at 509-548-3420 and make an appointment to see your primary care provider or one of their counselors.  They will meet with you and learn what your needs are.  If you need very short-term counseling (2-4 sessions), they will be able to provide that for you.
  • If you need more than 2-4 sessions (most patients do), then you can call us directly at 509-679-1904 and you will be able to begin therapy services as soon as we understand your needs and match you with the best therapist to address your needs. 

By working together, UVCares and Cascade Medical Center will be able to take care of all of the mental health needs for everyone throughout the Upper Valley communities and we are excited about being a part of your overall health.